Room status that night staff in Ibadan actually keep up to date
Why a simple clean, dirty and inspected status on every room works better than a detailed checklist nobody fills in.
Stories from the teams behind the front desk
What hotels, restaurants and property managers changed in their daily work, and what happened next.
Hotels 2 stories
Getting check-in under five minutes at a 40-room hotel in Lekki
A front desk team in Lekki cut evening check-in queues by preparing rooms, deposits and guest details before the guest arrives.